Shipping policy
Shipping Policy
Thank you for shopping with us! Below is an outline of our shipping policy to help you understand how we process, ship, and handle orders.
Shipping Destinations
We currently ship only within the United Kingdom. At this time, we do not offer international shipping.
Order Processing Times
- Orders are processed within 1-2 business days after purchase.
- We ship orders seven days a week, including weekends and holidays, to ensure you receive your items as soon as possible.
Shipping Methods & Delivery Times
We offer Standard Shipping within the UK with an estimated delivery time of 1-3 business days from the date of shipment.
Shipping Costs
We’re pleased to offer free shipping on all UK orders. There is no minimum purchase required.
Order Tracking
Once your order has shipped, we will send tracking information to the email address provided at checkout. You can use this tracking link to monitor your order's progress until it arrives.
Lost or Delayed Packages
If you suspect your package may be lost, please reach out to us directly at info@elsieava.com. We’ll assist you in locating your package and, if necessary, work with the carrier to resolve any issues.
Contact Us
For questions or concerns about shipping, please contact us at info@elsieava.com. We’re here to help and will respond as quickly as possible.